Sweeping Political and Economic Changes Essay Example | Topics and Well Written Essays - 2000 words

Sweeping Political and Economic Changes - Essay Example Customer expectations can be fulfilled or even exceeded by opting for quality systems whether the organization concerned is a manufacturing industry or an analytical laboratory offering services of chemical analyses. 2. DEFINITION OF QUALITY According to Mulmi,(2009, p7-8)the term ‘Quality’ has been defined in many a different way by various authorities on quality. For example he cites, Joseph M Juran’s definition of quality as ‘fitness for use’, Philip B Crosby’s definition as ‘Quality is conformance to requirement, it is respect to humanity’ and the American National Standards Institute’s definition of quality as the ‘totality of the features and characteristics of a product that bears on its ability to satisfy the stated or implied needs’. The International Organization for Standardization has defined quality as the ‘Degree to which a set of inherent characteristics fulfills requirements’ (ISO: 2 005a, 3.1.1). ... 3. SELECTIING A CONTEXT-THE ANALYTICAL LABORATORY Cases (2000,p xix) defines Analytical Chemistry as a ‘metrological science that develops, optimizes and applies measurement processes intended to derive selecting chemical information of global or partial type from natural or artificial objects or systems in order to solve analytical problems’. Fifield & Kealy (2000,p524) point out that a typical analytical laboratory carries out development and day-to-day application of analytical methods in optimum conditions. According to them, the successful functioning of activities in an analytical laboratory necessitates the simultaneous management of a number of related but different operations. Reproducibility, reliability, and efficiency of operation of various instruments are as much necessary as are collation and interpretation of data which result in the generation of valid conclusions drawn from them. In the present context, the Analytical Laboratory has been taken to illust rate the impact of quality issues in this dissertation. 4. QUALITY ISSUES RELEVANT TO AN ANALYTICAL LABORATORY Analytical laboratories are organizations that obtain process and communicate information about the composition, structure and relative amounts of constituent elements in matter or systems, from a chemical or biochemical point of view. The quality system, administrative system and technical system that govern the operations of a laboratory are together termed as the management system by the ISO ( 2005b, p1). Due to the increasing use of management systems, it is becoming increasingly important to ensure that analytical laboratories do operate to a quality management system while at the same time become capable of demonstrating their technical competency to international standards.